Fagan contracted with Walgreens.com as User Experience Designer and worked on the company’s online pharmacy. Wireframes were created in Visio, Axure, and Photoshop.
Years on development teams taught Fagan the laws of customer-centric design. Most assuredly, interfaces designed without user input fail. The interfaces she advocates are inextricably linked to the user’s or customer’s perspective. But Fagan has seen too many user-centered web designs that are good looking but technically impossible. Her coding background informs her wireframing process. She vets wireframes with developers, saving time and money.