P.N., Senior UX Manager, Grainger.com

RecommendationI have to point out that this was a example of a very collaborative team effort within our group. Within the last 6 weeks we completed the wires, design comps, made an interactive prototype that was RIT tested, modified the design based on results, reviewed it twice during the Thursday design reviews, had an initial legal review, established a relationship with the developers, worked with the various stakeholders in the business and with marketing on the copy & branding. We have achieved a lot in a short period of time.

—P.N., Senior UX Manager, Grainger.com, Lake Forest, IL

D.S., Product Manager, Grainger.com

Recommendation“I was highlighting some content from the Grainger.com Auto-Reorder wires (pinpointing changes for OrderGroove’s team). Looking at this massive document of UX goodness, I realized how much work each feature has been and the effort Elizabeth Fagan has continually put forth for the six revisions. One revision was needed in 30 minutes at 4:45 and she pulled it off—never letting the team down.”

—D.S., Product Manager, Grainger.com, Lake Forest, IL

B.H., Digital Content Manager, Walgreens.com

Recommendation“I worked with Elizabeth Fagan for about two years and I’ve always admired her skills in translating complex ecommerce-related pharmacy projects and concepts into accessible wireframes for writers and designers alike. Elizabeth’s work style is open and inviting to questions and feedback. During our time at Walgreens, I always appreciated how Elizabeth was willing to give her time for responding my questions thoroughly. I find Elizabeth enthusiastic about her work, and I would recommend her for any position.”

R.V., Director Digital & Marketing, Walgreens.com

Recommendation“Coming into the middle of a very complex large-scale project, Elizabeth was able to quickly learn the CMS and drive the user experience part of the online business. She was thorough in her wireframes and explanations of functionality, and she did a great job with content on the site. Best of all she would always take changes in requirements with a smile and turn around work quickly. I would highly recommend her and would love to work with her in the future.”

J.N., Senior IT Business Analyst, Walgreens.com

Recommendation“Elizabeth is a true seasoned professional who can develop a maximized user experience for projects that require complex functionality and multiple user flows. In addition to being a high caliber Information Architect, she can create clear and concise copy that is understandable and can be acted upon by the consumer. She will acquire a true understanding of the business goal of the project to develop an effective message to the consumer.”

R.A., Senior Manager, User Centered Design, HSBC.com

Recommendation“Elizabeth Fagan:

  • Worked on a wide variety of projects with an equally wide variety of customer
  • Customers very happy with Elizabeth’s work and attitude as a team player
  • Highest quality work, on time, within budget
  • Clever and visionary
  • Created original best-practice documents, educational materials, job descriptions, proposals, and more
  • Sees whole picture as well as smallest details
  • Expert writer and HTML developer
  • Author and developer of department intranet website
  • Easily accepts feedback
  • Willing to adapt per management requirements”
—R.A., Senior Manager, User Centered Design, HSBC.com, Chicago, IL