Grainger.com Mini-cart & Checkout Wireframes

Fagan contracted with Grainger.com as Senior User Experience Architect. She created wireframes for a subscription feature and for an award-winning persistent mini-cart and one-page checkout.


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Background

The Grainger.com UX management team challenged the its staff to create visions for different areas of the company’s website. Managers divided the staff into four teams, set a deadline, and the contest was on.

Result

Fagan led her team (Beluga Project: White Team 1) to win the contest by creating the best concepts for a persistent mini-cart and one-page checkout.

Grainger.com Persistent Mini-cart and One-page Checkout wireframes PDF 1031

Grainger.com Subscription Wireframes

Fagan contracted with Grainger.com as Senior User Experience Architect. She created wireframes for a subscription feature and for an award-winning persistent mini-cart and one-page checkout.


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Background

Grainger.com had contracted with an outside vendor to provide subscription functionality. Grainger.com required many more complex considerations than the vendor’s out-of-the-box functionality could handle.

Process

As her team’s most-experienced member, Fagan became the project lead. She worked closely with the business stakeholders. She made sure back-end developers vetted the designs. She insisted on usability testing. In three months, she delivered the final document containing user flows, architecture, page designs, and content.

Result

Fagan completed the project in the shortest amount of time in the vendor’s history. Grainger.com revenue increased dramatically following its Auto-Reorder launch.

Grainger.com subscription wireframes PDF 5874

P.N., Senior UX Manager, Grainger.com

RecommendationI have to point out that this was a example of a very collaborative team effort within our group. Within the last 6 weeks we completed the wires, design comps, made an interactive prototype that was RIT tested, modified the design based on results, reviewed it twice during the Thursday design reviews, had an initial legal review, established a relationship with the developers, worked with the various stakeholders in the business and with marketing on the copy & branding. We have achieved a lot in a short period of time.

—P.N., Senior UX Manager, Grainger.com, Lake Forest, IL

D.S., Product Manager, Grainger.com

Recommendation“I was highlighting some content from the Grainger.com Auto-Reorder wires (pinpointing changes for OrderGroove’s team). Looking at this massive document of UX goodness, I realized how much work each feature has been and the effort Elizabeth Fagan has continually put forth for the six revisions. One revision was needed in 30 minutes at 4:45 and she pulled it off—never letting the team down.”

—D.S., Product Manager, Grainger.com, Lake Forest, IL